Refund policy

We want you to be happy with your purchases which is why we have a 100% satisfaction guarantee policy.

This means that if you are unhappy with your purchase for any reason you have 7 days from the date of receipt of parcel to Exchange (no refunds) your item as long as it is unused/unworn and in its original condition after contacting us first. All items being returned for exchange must be sent back in its original packaging in its entirety and the customer is responsible for the return shipping costs to replace the item. If the item is not returned in its original condition the buyer is responsible for any loss in value.

Should you have any concerns with your purchase or if your parcel arrives damaged please contact me vial email at paula@thepirateandthegypsy.com as soon as you receive the parcel. Otherwise the buyer is responsible for any damage made to their jewelry after they receive it, as it becomes normal daily wear and tear.

Please note that this applies to regular priced items only and all sale items are a final sale. There is not exchanges on earrings for hygienic reasons. Thank you for your understanding.