Shipping & Returns
Shipping
We are a Canadian company and we ship from New Westminster, BC via Canada post, Purolator and UPS depending on the shipping option you choose and your location. We ship worldwide and offer free shipping within Canada and the US. Shipping rates and delivery times are determined at checkout.
Please note that delivery times are only an estimate and that we are not responsible for any shipping delays incurred by the shipping companies.
Orders are processed on ready to wear/ready made items 2-3 business days from the time payment is received. Solidy gold, gold vermeil and custom orders can take 2 to 4 weeks before shipping. All items are shipped in bubble packaging and wrapped in decorative boxes and pouches ready for gift giving.
The Pirate + The Gypsy Jewelry is not responsible for lost or stolen parcels or undeliverable addresses. Please double check that the address you provide is correct. If parcel is returned to us, the buyer will be responsible for the cost to reship the item. In the event of a damaged package please contact me within 2 days of receipt of parcel at hello@thepirateandthegypsy.com
Please note that buyers are responsible for any duty fees or import taxes upon parcel arrival. Please be patient as there may be delays in delivery due to customs.
LOCAL PICKUP
Local pickup is now available. Once your order is ready for pickup, we will connect with you via email/phone to schedule pickup.
Refunds + Returns
We want you to LOVE your purchase which is why we have a 100% satisfaction guarantee policy.
We are happy to return or exchange merchandise within 14 days of the delivery date. During the holidays, we extend this to January 5th. As long as we are contacted before this date, you may return or exchange any item purchased in December.
Merchandise must not be worn or damaged and returned with all of the original packaging.
Shipping costs are non-refundable. Customers are responsible for the shipping of all returns and exchanges. For your security, we recommend shipping your package with a carrier that can provide you with a tracking number.
If you find your jewelry has tarnished, please read our Jewelry Care page on how to clean it and prevent further tarnishing.
Should you have any concerns with your purchase or if your parcel arrives damaged please contact me vial email at hello@thepirateandthegypsy.com as soon as you receive the parcel. Otherwise the buyer is responsible for any damage made to their jewelry after they receive it, as it becomes normal daily wear and tear.
Please note: This applies to regular priced items only and all sale items are a final sale. There are no exchanges on earrings for hygienic reasons. Thank you for your understanding.
How to Return Your Purchase
Email hello@thepirateandthegypsy.com with “RETURN” or “EXCHANGE” and your order number in the subject line.
You will receive an email with a Return Authorization Code and a Return/Exchange Form.
Send the returned items to the following address:
The receipt, all original packaging, completed Return/Exchange Form with the Return Authorization Code written on it. Please note that all returns must be received by us within 21 days of the ship date.
You will receive an email from us as soon as your package has been received.