Open For in Person Shopping By Appointment Only
Free shipping in Canada and the US. No minimum!

Shipping & Returns

Shipping

We are a Canadian company and we ship from New Westminster, BC via Canada post, Purolator and UPS depending on the shippping option you choose.

​CANADA

Expedited Parcel Service
Delivery takes approximately 2-9 business days
Tracking & Insurance up to $100
Delivery Updates and Confirmation

​UNITED STATES

Tracked Packet Service
Delivery takes approximately 4 - 14 business days
Tracking & Insurance up to $100
Delivery Updates and Confirmation

Please note that delivery times are only an estimate and that we are not responsible for any shipping delays incurred by the shipping companies.

Orders are processed on ready to wear/ready made items 2-3 business days from the time payment is received. Custom orders can take 3 to 4 weeks before shipping. All items are shipped in bubble packaging and wrapped in decorative boxes and pouches ready for gift giving.

​The Pirate + The Gypsy Designs is not responsible for lost or stolen parcels or undeliverable addresses. Please double check that the address you provide is correct. If parcel is returned to us, the buyer will be responsible for the cost to reship the item. In the event of a damaged package please contact me within 2 days of receipt of parcel at paula@thepirateandthegypsy.com

Please note that buyers are responsible for any duty fees or import taxes upon parcel arrival. Please be patient as there may be delays in delivery due to customs.

COVID-19

Local pickup is now available. Once your order is ready for pickup, we will connect with you via email/phone to schedule pickup. 

Please note that most shipping companies have suspended their guaranteed timelines and packages are taking a little longer to arrive to their destinations and we are not responsible for any such delays.  Thank you in advance for your patience and understanding.

 

Returns

We want you to be happy with your purchases which is why we have a 100% satisfaction guarantee policy.

This means that if you are unhappy with your purchase for any reason you have 7 days from the date of receipt of parcel to Exchange (no refunds) your item as long as it is unused/unworn and in its original condition after contacting us first. All items being returned for exchange must be sent back in its original packaging in its entirety and the customer is responsible for the return shipping costs to replace the item. If the item is not returned in its original condition the buyer is responsible for any loss in value.

If you find your jewelry has tarnished, please read our Jewelry Care page on how to clean it and prevent further tarnishing. 

Should you have any concerns with your purchase or if your parcel arrives damaged please contact me vial email at paula@thepirateandthegypsy.com as soon as you receive the parcel. Otherwise the buyer is responsible for any damage made to their jewelry after they receive it, as it becomes normal daily wear and tear.

Please note that this applies to regular priced items only and all sale items are a final sale. There are no exchanges on earrings for hygienic reasons. Thank you for your understanding.